Thank you for choosing our products. We want you to be completely satisfied with your purchase, so we’ve outlined the following refund and return policy to ensure a transparent and hassle-free process for customers in the United States and Canada.
To qualify for a return or refund, items must meet the following criteria:
Items must be unworn, unwashed, and undamaged, with all original tags, labels, and packaging intact.
Returns must be initiated within 30 calendar days of delivery, as confirmed by the shipping tracking information.
Products must be in their original condition, free from stains, odors, alterations, or any signs of use.
Final Sale items (clearly marked “Final Sale” on the product page), including items purchased during clearance or promotional events, are non-returnable and non-refundable.
To initiate a return, please follow these steps:
Contact our customer support team via email at [email protected] or by phone at (Monday–Friday, 9:00 AM–5:00 PM, Eastern Time) to request a Return Authorization (RA) Number. Please include your order number and reason for return.
Pack the item(s) securely in a shipping box (preferably the original packaging) to prevent damage during transit. Clearly write the RA Number on the outside of the package and include a copy of your order confirmation or packing slip.
Ship the return package to the address provided by our support team.
Return shipping costs are the responsibility of the customer unless the item is defective, damaged during shipping, or incorrectly sent (see Section 4).
We strongly recommend using a trackable shipping service and keeping the tracking number, as we are not responsible for lost or misdirected return packages.
Once we receive and inspect your return (typically within 3–5 business days after warehouse delivery), we will verify eligibility.
Approved refunds will be issued to the original payment method within 5–7 business days following inspection.
Refunds apply only to the purchase price of the item(s), minus any applicable restocking fees (see Section 5).
Original shipping fees (standard or express) are non-refundable, unless the return is due to our error.
Canadian Customs Duties & Taxes:
For orders shipped to Canada, import duties, taxes, or customs fees assessed by CBSA or the carrier are non-refundable, as these charges are imposed by the Canadian government and are not collected or retained by our brand.
Exchange Requests:
We do not offer direct exchanges for change-of-mind or sizing preferences. Please return the unwanted item for a refund and place a new order. If an incorrect item was sent, please refer to Section 4.
If your item arrives defective, damaged during shipping, or incorrect, please contact our support team within 30 days of delivery and provide clear photos of the item and packaging.
In these cases, we will cover the return shipping costs and offer one of the following options, based on your preference:
Full refund
Replacement (subject to availability)
Store credit
A 10% restocking fee may apply in the following situations:
Returns submitted without a valid RA Number
Return requests approved beyond the standard 30-day return window
Items returned with missing tags, damaged packaging, or minor signs of use (as determined at our discretion)
Personalized or custom-made items are non-returnable and non-refundable unless they arrive defective.
Items damaged due to improper care, misuse, or failure to follow care instructions are not eligible for return or refund.
